Frank Review

The player made a deposit of 1,000 Euros, and received a 100% bonus. He started to play with bets of 20 and 25 Euros, later there were big winnings. When the wager of the bonus was 99.68%, the player was thrown off the game, and he could not play. Tech supported asked for documents and a Skype video conference. After verification the account was blocked for breaching the rules of the casino, and the player was offered the deposit back minus 25% commission. The player did not agree with this decision.

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The player made many deposits, and he lost over 500,000 Rubles, so decided to close the account at Frank casino. Tech support answered that he needed to wait 7 days from the date of the application to block the account although the rules say nothing about that. The player had problems with gambling, and he began to play again not waiting for the expiration of 7 days. Because the casino did not respond in good time to block the account, he lost another 235,000 Rubles. The player asked the casino to return the deposits he had made after the application for blocking the account, as well as to block the account permanently.

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The player opened an account in 2016, he played a lot, made deposits and withdrew his winnings. On 08.04.2018 he requested a withdrawal of 10,483 Euros, and the account was blocked. The player received a response that the security service discovered suspicious activity on his account. After verification, the player was accused of manipulating the slots, and that the player made 22 bets with a value of 0.00 Euros and won 54.84 Euros. The player completely denied he had manipulated the slots during games.

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