Pros
- Quick reply in live chat
- 24/7 customer support
- Wide range of payment systems
- Live Casino
Cons
- Unresolved complaints
Player Complaints
Complaint Unresolved
Refuse to block an account – 25.03.2019
The player made many deposits, and he lost over 500,000 Rubles, so decided to close the account at Frank casino. Tech support answered that he needed to wait 7 days from the date of the application to block the account although the rules say nothing about that. The player had problems with gambling, and he began to play again not waiting for the expiration of 7 days. Because the casino did not respond in good time to block the account, he lost another 235,000 Rubles. The player asked the casino to return the deposits he had made after the application for blocking the account, as well as to block the account permanently.
More about complaint on latestcasinobonuses.ru.
Amount:
16 USD
Decision:
The casino refused to return money to the player that he deposited after the application to block his account, and did not admit their guilt.
Complaint Unresolved
A player was accused of using cheating programs – 30.04.2018
The player opened an account in 2016, he played a lot, made deposits and withdrew his winnings. On 08.04.2018 he requested a withdrawal of 10,483 Euros, and the account was blocked. The player received a response that the security service discovered suspicious activity on his account. After verification, the player was accused of manipulating the slots, and that the player made 22 bets with a value of 0.00 Euros and won 54.84 Euros. The player completely denied he had manipulated the slots during games.
More about complaint on askgamblers.com.
Amount:
235 000 RUB
Decision:
The casino refused to pay the player all of the money that he had at the time of blocking, and returned only the deposits. The complaint was not closed as resolved, and the casino did not provide evidence that the player had been cheating.
Complaint Unresolved
Banned account – 25.12.2018
The player duplicated an account, which was banned, and he only had one account. But this account was also banned, and the player was accused of creating a duplicate account and misusing the casino bonus policy. The player denied his guilt.
More about complaint on latestcasinobonuses.ru.
Amount:
10 483 EUR
Decision:
The complaint was closed as unresolved, the casino did not provide enough reasons to positively address the problem.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Restricted Countries
Currencies
Ruble
Thai Baht
Indonesian Rupiah
Dong
Malaysian Ringgit
Licenses
Curacao eGaming License № 1668/JAZ.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: Avento N.V.
Official Website: https://frankclubcasino.com/
Founded: 2014
E-mail: support@frankclubcasino.com
Website Languages:
English, German, Portuguese, Russian, Swedish
Payment Methods:
- AstroPay
- Bank Transfer
- Online Banking
- Boleto Bancario
- Maestro
- MasterCard
- MiFinity
- MIR
- MuchBetter
- Neteller
- Pay4Fun
- Paylivre
- Paysafecard
- Perfect Money
- PIX
- Skrill
- Trustly
- Visa
- OXXO
- Sky Pay
- Alfa-Bank
- Kcell
- ALTEL
- Tele2
- RuPay
- kassa24
- Monetix
- Piastrix
- JCB
- iWallet
- Venus Point
- Klarna
Minimal Deposit: 5 USD/EUR
Withdrawal Limit:
- 100,000 USD/per month
Casino Contacts:
- Live chat
- Telephone
Mobile Version:Yes
App: No
