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ᐉ Online Casino Frank: reviews and complaints, bonuses and honest rating
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8.1

Good

We give to casino rating Good if casino try to solve player complaints or doesn’t have any complaints. The experts recommend casinos with rating Good.

Frank Review

Don’t accept players from United States of America

8.1

Good

We give to casino rating Good if casino try to solve player complaints or doesn’t have any complaints. The experts recommend casinos with rating Good.

This casino has Good rating

Don’t accept players from United States of America
    • Content
    • Complaints
    • Player Reviews

Player Complaints

A banned account and winnings confiscation – 20.04.2019

The player made a deposit of 1,000 Euros, and received a 100% bonus. He started to play with bets of 20 and 25 Euros, later there were big winnings. When the wager of the bonus was 99.68%, the player was thrown off the game, and he could not play. Tech supported asked for documents and a Skype video conference. After verification the account was blocked for breaching the rules of the casino, and the player was offered the deposit back minus 25% commission. The player did not agree with this decision.

 

More about complaint on latestcasinobonuses.ru.

Decision:

The player was accused of having a few accounts. On 26.04.2019 the issue was not resolved yet.

Refuse to block an account – 25.03.2019

The player made many deposits, and he lost over 500,000 Rubles, so decided to close the account at Frank casino. Tech support answered that he needed to wait 7 days from the date of the application to block the account although the rules say nothing about that. The player had problems with gambling, and he began to play again not waiting for the expiration of 7 days. Because the casino did not respond in good time to block the account, he lost another 235,000 Rubles. The player asked the casino to return the deposits he had made after the application for blocking the account, as well as to block the account permanently.

 

More about complaint on latestcasinobonuses.ru.

Amount:

16 900 USD

Decision:

The casino refused to return money to the player that he deposited after the application to block his account, and did not admit their guilt.

A player was accused of using cheating programs – 30.04.2018

The player opened an account in 2016, he played a lot, made deposits and withdrew his winnings. On 08.04.2018 he requested a withdrawal of 10,483 Euros, and the account was blocked. The player received a response that the security service discovered suspicious activity on his account. After verification, the player was accused of manipulating the slots, and that the player made 22 bets with a value of 0.00 Euros and won 54.84 Euros. The player completely denied he had manipulated the slots during games.

 

More about complaint on askgamblers.com.

Amount:

235 000 RUB

Decision:

The casino refused to pay the player all of the money that he had at the time of blocking, and returned only the deposits. The complaint was not closed as resolved, and the casino did not provide evidence that the player had been cheating.

Player Reviews (0)

Pros

  • Quick reply in live chat
  • 24/7 customer support
  • Wide range of payment systems
  • Live Casino

Cons

  • Unresolved complaints

Player Complaints

A banned account and winnings confiscation – 20.04.2019

The player made a deposit of 1,000 Euros, and received a 100% bonus. He started to play with bets of 20 and 25 Euros, later there were big winnings. When the wager of the bonus was 99.68%, the player was thrown off the game, and he could not play. Tech supported asked for documents and a Skype video conference. After verification the account was blocked for breaching the rules of the casino, and the player was offered the deposit back minus 25% commission. The player did not agree with this decision.

 

More about complaint on latestcasinobonuses.ru.

Amount:

10 483 EUR

Decision:

The player was accused of having a few accounts. On 26.04.2019 the issue was not resolved yet.

Refuse to block an account – 25.03.2019

The player made many deposits, and he lost over 500,000 Rubles, so decided to close the account at Frank casino. Tech support answered that he needed to wait 7 days from the date of the application to block the account although the rules say nothing about that. The player had problems with gambling, and he began to play again not waiting for the expiration of 7 days. Because the casino did not respond in good time to block the account, he lost another 235,000 Rubles. The player asked the casino to return the deposits he had made after the application for blocking the account, as well as to block the account permanently.

 

More about complaint on latestcasinobonuses.ru.

Amount:

16 900 USD

Decision:

The casino refused to return money to the player that he deposited after the application to block his account, and did not admit their guilt.

A player was accused of using cheating programs – 30.04.2018

The player opened an account in 2016, he played a lot, made deposits and withdrew his winnings. On 08.04.2018 he requested a withdrawal of 10,483 Euros, and the account was blocked. The player received a response that the security service discovered suspicious activity on his account. After verification, the player was accused of manipulating the slots, and that the player made 22 bets with a value of 0.00 Euros and won 54.84 Euros. The player completely denied he had manipulated the slots during games.

 

More about complaint on askgamblers.com.

Amount:

235 000 RUB

Decision:

The casino refused to pay the player all of the money that he had at the time of blocking, and returned only the deposits. The complaint was not closed as resolved, and the casino did not provide evidence that the player had been cheating.

Casino Bonuses

100% up to 500 EUR on 1st Deposit + 50FS "6 Tokens of Gold"

  • Wagering Requirements:
    27x (Bonus), 30x (FS)
  • Promo code: Not
  • Withdrawal limit: 2000 EUR
  • Conditions:

    Minimum deposit from 10 EUR. After wagering 100% of the bonus (within 7 days), 50FS (activation within 5 days) will be available in the game "6 Tokens of Gold", the bet is €0.10 per spin.

Game Types

Card

Card

Scratch

Scratch

Keno

Keno

Craps

Craps

Baccarat

Baccarat

Blackjack

Blackjack

Bingo

Bingo

Video Poker

Video Poker

Roulette

Roulette

Slot Machines

Slot Machines

Languages

English
German
Portuguese
Russian
Swedish

Restricted Countries

Australia
Austria
Belgium
Curaçao
Cyprus
Czech Republic
Denmark
Germany
Hungary
Italy
Latvia
Lithuania
Malta
Netherlands
Slovakia
Slovenia
USA
Ukraine
United Kingdom

Licenses

Curacao eGaming License № 1668/JAZ.

Player Reviews (0)

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Your Complains

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