Pros
- Quick reply in live chat
- 24/7 customer support
- Wide range of payment systems
- Live Casino
Cons
- Unresolved complaints
Player Complaints
Complaint Unresolved
A player was accused of using cheating programs – 30.04.2018
The player opened an account in 2016, he played a lot, made deposits and withdrew his winnings. On 08.04.2018 he requested a withdrawal of 10,483 Euros, and the account was blocked. The player received a response that the security service discovered suspicious activity on his account. After verification, the player was accused of manipulating the slots, and that the player made 22 bets with a value of 0.00 Euros and won 54.84 Euros. The player completely denied he had manipulated the slots during games.
More about complaint on askgamblers.com.
Amount:
16 900 USD
Decision:
The casino refused to pay the player all of the money that he had at the time of blocking, and returned only the deposits. The complaint was not closed as resolved, and the casino did not provide evidence that the player had been cheating.
Complaint Unresolved
Banned account – 25.12.2018
The player duplicated an account, which was banned, and he only had one account. But this account was also banned, and the player was accused of creating a duplicate account and misusing the casino bonus policy. The player denied his guilt.
More about complaint on latestcasinobonuses.ru.
Amount:
10 483 EUR
Decision:
The complaint was closed as unresolved, the casino did not provide enough reasons to positively address the problem.
Complaint Unresolved
A banned account and winnings confiscation – 20.04.2019
The player made a deposit of 1,000 Euros, and received a 100% bonus. He started to play with bets of 20 and 25 Euros, later there were big winnings. When the wager of the bonus was 99.68%, the player was thrown off the game, and he could not play. Tech supported asked for documents and a Skype video conference. After verification the account was blocked for breaching the rules of the casino, and the player was offered the deposit back minus 25% commission. The player did not agree with this decision.
More about complaint on latestcasinobonuses.ru.
Amount:
16 USD
Decision:
The player was accused of having a few accounts. On 26.04.2019 the issue was not resolved yet.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Restricted Countries
Currencies
Ruble
Indonesian Rupiah
Dong
Licenses
Curacao eGaming License № 1668/JAZ.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: Avento N.V.
Official Website: https://frankclubcasino.com/
Founded: 2014
E-mail: support@frankclubcasino.com
Website Languages:
English, German, Portuguese, Russian, Swedish
Payment Methods:
- AstroPay
- Bank Transfer
- Online Banking
- Boleto Bancario
- Maestro
- MasterCard
- MiFinity
- MIR
- MuchBetter
- Neteller
- Pay4Fun
- Paylivre
- Paysafecard
- Perfect Money
- PIX
- Skrill
- Trustly
- Visa
- OXXO
- Sky Pay
- Alfa-Bank
- Kcell
- ALTEL
- Tele2
- RuPay
- kassa24
- Monetix
- Piastrix
- JCB
- iWallet
- Venus Point
- Klarna
Minimal Deposit: 5 USD/EUR
Withdrawal Limit:
- 100,000 USD/per month
Casino Contacts:
- Live chat
- Telephone
Mobile Version:Yes
App: No
