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Self exclusion problem in JoyCasino – 08.02.2017
The player made a request to close his account in the beginning of November 2016, and he also asked the casino staff to never contact him again, and also not to inform him about special offers. On January 18th, 2017, casino employees contacted the player, and on January 20th, they made him an offer, and he opened an account again. As a result, the player again lost money that should not have happened after self-exclusion.The casino refused to return the money he had lost.
More about complaint on askgamblers.com.
After the complaint was published, and the player provided the evidence, the casino agreed to compensate the amount the player lost after self-exclusion, as well as permanently block the player’s account.
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.