Pros
- Live Chat
- Mobile friendly
- Live Casino
Cons
- Several country restrictions
Player Complaints
Complaint Unresolved
Confiscation of winnings and account closure – 28.03.2017
On 23.03.2017 a player received a bonus offer in his email, and he decided to make a deposit of 100 Euros, and received a 70% bonus (70 Euros). The player began to play, chose a game from Netent, and played 5 Euros per spin. The player said that he had carefully read the conditions, and the game was not excluded from games with bonuses. The player won 3,000 Euros. The next day he received a letter from the casino informing him that his winnings were being confiscated due to misuse of bonuses, that his deposits would be paid back to him, and his account was closed. The player claimed that he did not misuse the bonuses, and he did not agree with the decision of the casino.
More about complaint on askgamblers.com.
Amount:
3003 EUR
Decision:
The casino refused to provide the player with evidence regarding the violation of their bonus policy, the complaint was closed as unresolved.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Restricted Countries
Currencies
Ruble
Bitcoin
Bitcoin Cash
Ethereum
Litecoin
Dogecoin
Tether
Licenses
Antillephone License Curacao № 8048/JAZ2020-13.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: Dama N.V.
Official Website: http://joocasino.com/
Founded: 2014
E-mail: support@joocasino.com
Website Languages:
Australian English, Brazilian Portuguese, Canadian English, Canadian French, English, Finnish, German, New Zealand English, Norwegian, Polish, Russian, Spanish
Payment Methods:
- Visa
- MasterCard
- Maestro
- Skrill
- Neteller
- Bank Transfer
- MuchBetter
- Piastrix
- Bitcoin
- Bitcoin Cash
- Ethereum
- Tether
- Litecoin
- Dogecoin
- ecoPayz
- Neosurf
- iDebit
- Interac Online
- MiFinity
- Pay4Fun
- AstroPay
- Itau
- OXXO
- Flexepin
- INSTADEBIT
- Cashtocode
- Siru Mobile
- PIX
- Paysafecard
- CoinsPaid
Minimal Deposit: 20 EUR/USD0.0001 BTC; 0,01 USDT
Withdrawal Limit:
- 2,500 EUR/USDper week
- 12,000 EUR/USDper month
Casino Contacts:
- Live chat
- Feedback form
Mobile Version:Yes
App: Yes
