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Confiscation of winnings and account closure – 28.03.2017
On 23.03.2017 a player received a bonus offer in his email, and he decided to make a deposit of 100 Euros, and received a 70% bonus (70 Euros). The player began to play, chose a game from Netent, and played 5 Euros per spin. The player said that he had carefully read the conditions, and the game was not excluded from games with bonuses. The player won 3,000 Euros. The next day he received a letter from the casino informing him that his winnings were being confiscated due to misuse of bonuses, that his deposits would be paid back to him, and his account was closed. The player claimed that he did not misuse the bonuses, and he did not agree with the decision of the casino.
More about complaint on askgamblers.com.
The casino refused to provide the player with evidence regarding the violation of their bonus policy, the complaint was closed as unresolved.
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