worldwide

7.3

Good

We give to casino rating Good if casino try to solve player complaints or doesn’t have any complaints. The experts recommend casinos with rating Good.

Videoslots Review

Don’t accept players from United States of America

7.3

Good

We give to casino rating Good if casino try to solve player complaints or doesn’t have any complaints. The experts recommend casinos with rating Good.

This casino has Good rating

Don’t accept players from United States of America
    • Content
    • Complaints
    • Player Reviews

Player Complaints

Weak rules of the function to limit losings – 12.04.2016

The player began to lose a lot of money, so he limited his maximum loss to 200 Euros. Then he continued to play, and won 1,250 Euros. However he started to lose, and he thought that because of the limit the game would stop when the balance would reach 1,050 Euros. However, it did not happen. As a result, the player lost all of the money. Technical support answered that the loss limit meant all bets were minus his winnings, and therefore his loss was only 40 Euros. The player claimed that the game had to stop when the balance decreased by 200 Euros calculating from the highest amount in the balance when the balance went down to 1,050 Euros.

 

More about complaint on askgamblers.com.

Amount:

1050 EUR

Decision:

The disputing parties failed to reach a compromise, the casino continued to claim that everything was in accordance with the rules. The player did not agree with this decision.

Confiscation of 1700 Euro deposit and account closure – 22.07.2019

On July 18th, 2019, the player made a deposit of 1,700 Euros, and played blackjack. Then he decided to withdraw his winnings, but the player received a letter stating that his account was blocked. The player began to send letters to technical support, who replied that the player violated the casino rules. However, they did not provide any evidence of such a violation. The player claimed that he did not violate the rules, and asked the casino to at least pay him back the deposit amount.

 

More about complaint on askgamblers.com.

Amount:

1 700 EUR

Decision:

Both parties involved in this dispute did not reach a mutual agreement, the complaint was closed as unresolved.

An account was banned without any explanation – 31.01.2019

A user of Videoslots casino played for a year and a half, and his account was fully verified. The player made monthly deposits and withdrew money without any problems. On 01.29.2019 when logging into the site he found out that his account was banned. The player wrote to the technical support using their chat, and he was informed that the account was banned. When he asked about the reasons technical support answered that they could ban any account if they wish without giving reasons. Technical support also responded that the casino decided to stop providing their services to the player.

 

More about complaint on latestcasinobonuses.ru.

Amount:

122 USD

Decision:

The Casino did not cooperate to help solve the issue, the complaint was closed as unresolved.

Player Reviews (0)

Pros

  • Live chat
  • 24/7 customer support
  • Wide range of software providers
  • Live Casino

Cons

  • Several country restrictions
  • There are unresolved complaints

Player Complaints

Weak rules of the function to limit losings – 12.04.2016

The player began to lose a lot of money, so he limited his maximum loss to 200 Euros. Then he continued to play, and won 1,250 Euros. However he started to lose, and he thought that because of the limit the game would stop when the balance would reach 1,050 Euros. However, it did not happen. As a result, the player lost all of the money. Technical support answered that the loss limit meant all bets were minus his winnings, and therefore his loss was only 40 Euros. The player claimed that the game had to stop when the balance decreased by 200 Euros calculating from the highest amount in the balance when the balance went down to 1,050 Euros.

 

More about complaint on askgamblers.com.

Amount:

1050 EUR

Decision:

The disputing parties failed to reach a compromise, the casino continued to claim that everything was in accordance with the rules. The player did not agree with this decision.

Confiscation of 1700 Euro deposit and account closure – 22.07.2019

On July 18th, 2019, the player made a deposit of 1,700 Euros, and played blackjack. Then he decided to withdraw his winnings, but the player received a letter stating that his account was blocked. The player began to send letters to technical support, who replied that the player violated the casino rules. However, they did not provide any evidence of such a violation. The player claimed that he did not violate the rules, and asked the casino to at least pay him back the deposit amount.

 

More about complaint on askgamblers.com.

Amount:

1 700 EUR

Decision:

Both parties involved in this dispute did not reach a mutual agreement, the complaint was closed as unresolved.

An account was banned without any explanation – 31.01.2019

A user of Videoslots casino played for a year and a half, and his account was fully verified. The player made monthly deposits and withdrew money without any problems. On 01.29.2019 when logging into the site he found out that his account was banned. The player wrote to the technical support using their chat, and he was informed that the account was banned. When he asked about the reasons technical support answered that they could ban any account if they wish without giving reasons. Technical support also responded that the casino decided to stop providing their services to the player.

 

More about complaint on latestcasinobonuses.ru.

Amount:

122 USD

Decision:

The Casino did not cooperate to help solve the issue, the complaint was closed as unresolved.

Casino Bonuses

Registration No Deposit Bonus 11 FS

  • Wagering Requirements:
    40x (24 hours wagering)
  • Promo code: Not
  • Withdrawal limit: 10 EUR
  • Maximal Bet: Not
  • Conditions:

    You should register using our affiliate link (free spins on Rook's Revenge)

100% up to 200 EUR on 1st Deposit

  • Wagering Requirements: 20x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet: 20 EUR
  • Conditions:

    Minimum deposit from 20 EUR is required

Bonus 10 EUR for 1st Deposit

  • Wagering Requirements: 20x
  • Promo code: Not
  • Withdrawal limit: Not
  • Conditions:

    Minimum deposit from 10 EUR is required

Game Types

Card

Card

Scratch

Scratch

Keno

Keno

Craps

Craps

Baccarat

Baccarat

Blackjack

Blackjack

Bingo

Bingo

Video Poker

Video Poker

Roulette

Roulette

Slot Machines

Slot Machines

Languages

English
Finnish
German
Italian
Norwegian
Swedish

Restricted Countries

Afghanistan
Algeria
American Samoa
Angola
Argentina
Australia
Bahrain
Bangladesh
Belgium
Bosnia and Herzegovina
Botswana
Bulgaria
Cuba
Cyprus
Czech Republic
DR Congo
Denmark
Egypt
Estonia
Ethiopia
Fiji
France
French Polynesia
Ghana
Greece
Guam
Guiana
Guyana
Haiti
Hong Kong
Iran
Iraq
Israel
Italy
Ivory Coast
Jordan
Kazakhstan
Kenya
Kuwait
Kyrgyzstan
Laos
Lebanon
Liberia
Libya
Lithuania
Mozambique
Myanmar
Netherlands
Nigeria
North Korea
Pakistan
Panama
Papua New Guinea
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
Samoa
Saudi Arabia
Senegal
Singapore
Slovakia
Somalia
Spain
Sri Lanka
Sudan
Switzerland
Syria
Tanzania
The Bahamas
Trinidad and Tobago
Tunisia
Turkey
U.S. Minor Outlying Islands
U.S. Virgin Islands
UAE
USA
Uganda
Ukraine
Vanuatu
Vatican City
Venezuela
Vietnam
Yemen
Zimbabwe

Licenses

Malta Gaming Authority Licence № MGA/B2C/258/2014.

Gambling Commission in United Kingdom Licence № 000-039380-R-319311-018.

Player Reviews (0)

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