Pros
- Great selection of bonuses
- Live chat
- 24/7 customer support
- Mobile friendly
- Live Casino
- Cryptocurrency support
Cons
- Several country restrictions
Player Complaints
Complaint Resolved
Self exclusion problem – 31.08.2017
The player closed his account using self-exclusion, as he did not want to play anymore. Some time later the player decided to start playing again, and asked tech support to open an account, and that was done. Then the player continued to play, although the casino should not have allowed this after self-exclusion.
More about complaint on askgamblers.com.
Amount:
5900 USD
Decision:
The issue was resolved, and the casino found a compromise.
Complaint Resolved
A banned account and cancelled cash out – 26.07.2019
The player won in King Billy, completed all the necessary steps, and sent all the relevant documents to verify his account. Everything was approved and accepted. But then the player could not log into his account. Tech support explained that his account was banned because the player used the phone of another person (who was also registered in this casino). The player explained that this was not done for cheating, and the explanation was accepted by the casino. The player could log in but he could not withdraw the money.
More about complaint on askgamblers.com.
Amount:
R 20 000
Decision:
The complaint is still under consideration, the player has not confirmed that he received his money.
Complaint Unresolved
Missing money from the account – 09.10.2018
The player received a bonus of 7,500 Rubles with the wager 35. The player who lost and won the wager had slightly over 400,000 Rubles on his balance. After 100% win the balance was 15,000 Rubles, and it was not clear what had happened to the remaining amount.
Amount:
There is no accurate information.
Decision:
The casino did not want to co-operate to find a solution, the complaint was closed as unresolved.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Languages
Currencies
Ethereum
Litecoin
Bitcoin
Tether
Dong
Indonesian Rupiah
Malaysian Ringgit
Thai Baht
Dogecoin
Player
Kristy P
16.02.2022
I can’t say enough about King Billy! They have wicked fast payouts and verification, 1000s of games, lots of bonuses and loyalty program is sweet! My fav bonus is the weekly 61 free spins with deposit of only $20, NO MAX CASHOUT! The VIP team are fabulous! 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Player
Kristy P
16.02.2022
I can’t say enough about King Billy! They have wicked fast payouts and verification, 1000s of games, lots of bonuses and loyalty program is sweet! My fav bonus is the weekly 61 free spins with deposit of only $20, NO MAX CASHOUT! The VIP team are fabulous! 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️