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Problems with money withdrawal – 26.03.2019
The player won 100 Euros and decided to withdraw funds. He made a deposit using ecopayz, but because Visa and other methods were the only way to withdraw money, the player made an additional deposit of 20 Euros to activate this withdrawal method. Tech support informed in the chat that the player should bet these 20 Euros before cashing out. Thus, the player lost 20 Euros, and still could not withdraw the winnings.
More about complaint on askgamblers.com.
The casino admitted that the chat agent who asked the player to make a deposit in order to active the withdrawal method made a mistake. The deposit should not be wagered, so 20 Euros were paid back to the player’s account, and the whole amount was transferred using ecoPayz.
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