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8.4

Good

We give to casino rating Good if casino try to solve player complaints or doesn’t have any complaints. The experts recommend casinos with rating Good.

Energy Casino Review

Don’t accept players from United States of America

8.4

Good

We give to casino rating Good if casino try to solve player complaints or doesn’t have any complaints. The experts recommend casinos with rating Good.

This casino has Good rating

Don’t accept players from United States of America
    • Content
    • Complaints
    • Player Reviews

Player Complaints

Delay in verification and cash out – 01.08.2019

The casino requested the player send additional documents to verify the account. The player sent the documents (a bank statement, an attestation of employment, employment contract and payroll records). All documents were accepted, but to complete the verification process, the casino asked him to send additional payroll records and an employment contract in PDF format. The player sent these documents on July 12th. On the website there is the information that documents are checked within 72 hours, but 4 weeks passed and there was no result.

 

More about complaint on askgamblers.com.

Amount:

3 140 000 RUB

Decision:

Consideration of this complaint lasted more than 6 months, the complaint was closed as unresolved due to exceeding the maximum time limit for consideration.

Cancellation of cashing out and a banned account – 29.11.2016

On November 16th, 2016, the player made a deposit of 250 Pounds, and got the bonus of 125 Pounds. As a result he won 1,901 Pounds, and requested withdrawal of money after wagering the necessary bets, etc. The player said that he tried not to breach any rules. The casino asked him to pass additional verification, the player sent the necessary documents, and all documents were accepted. 10 days had passed, and the player had received no response from technical support and did not receive any money.

 

More about complaint on askgamblers.com.

Amount:

1901 GBP

Decision:

The casino accused the player of fraudulent actions, but did not provide enough evidence of this. This was the reason that the complaint was closed as unresolved.

Player Reviews (0)

Pros

  • Live chat
  • Mobile friendly
  • Live Casino
  • SSL encryption
  • Wide selection of games

Cons

  • Support not available 24/7

Player Complaints

Delay in verification and cash out – 01.08.2019

The casino requested the player send additional documents to verify the account. The player sent the documents (a bank statement, an attestation of employment, employment contract and payroll records). All documents were accepted, but to complete the verification process, the casino asked him to send additional payroll records and an employment contract in PDF format. The player sent these documents on July 12th. On the website there is the information that documents are checked within 72 hours, but 4 weeks passed and there was no result.

 

More about complaint on askgamblers.com.

Amount:

3 140 000 RUB

Decision:

Consideration of this complaint lasted more than 6 months, the complaint was closed as unresolved due to exceeding the maximum time limit for consideration.

Cancellation of cashing out and a banned account – 29.11.2016

On November 16th, 2016, the player made a deposit of 250 Pounds, and got the bonus of 125 Pounds. As a result he won 1,901 Pounds, and requested withdrawal of money after wagering the necessary bets, etc. The player said that he tried not to breach any rules. The casino asked him to pass additional verification, the player sent the necessary documents, and all documents were accepted. 10 days had passed, and the player had received no response from technical support and did not receive any money.

 

More about complaint on askgamblers.com.

Amount:

1901 GBP

Decision:

The casino accused the player of fraudulent actions, but did not provide enough evidence of this. This was the reason that the complaint was closed as unresolved.

Casino Bonuses

Registration No Deposit Bonus 30 FS on Book of Dead

  • Wagering Requirements: 35x
  • Promo code: Not
  • Withdrawal limit: 100 EUR
  • Maximal Bet: 5 EUR
  • Conditions:

    You should register using our affiliate link

100% up to 200 EUR on 1st Deposit

  • Wagering Requirements: 25x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    5 GBP/USD; 7 CAD/AUD; 25 PLN; 150 CZK; 1,500 HUF; 300 RUB; 50 NOK/SEK
  • Conditions:

    Minimum deposit from 10 EUR; 200 RUB is required

50% Reload Bonus up to 200 EUR on 2nd Deposit

  • Wagering Requirements: 30x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    5 EUR/GBP/USD; 7 CAD/AUD; 25 PLN; 150 CZK; 1,500 HUF; 300 RUB; 50 NOK/SEK
  • Conditions:

    Minimum deposit from 10 EUR; 200 RUB is required

Game Types

Card

Card

Scratch

Scratch

Keno

Keno

Craps

Craps

Baccarat

Baccarat

Blackjack

Blackjack

Bingo

Bingo

Video Poker

Video Poker

Roulette

Roulette

Slot Machines

Slot Machines

Languages

English
Finnish
German
Hungarian
Norwegian
Polish
Russian
Turkish
Vietnamese

Restricted Countries

Australia
Belgium
Curaçao
Czech Republic
Denmark
Estonia
Ethiopia
France
Hong Kong
Iran
Iraq
Israel
Italy
Latvia
North Korea
Pakistan
Republic of Ireland
Romania
Serbia
Slovakia
Spain
Sweden
Switzerland
Syria
Trinidad and Tobago
Tunisia
Turkey
USA
Yemen

Licenses

Malta Gaming Authority B2C № MGA / B2C / 224/2012 (01/08/2018).
Gambling Commission Licence: 000-039325-R-319309-010.

Player Reviews (0)

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