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6.9

Questionably

We give to casino rating Questionable if casino didn’t solve complaints or treated some players unfair in the past. The experts doesn’t recommend casinos with rating Questionable.

BuranCasino Review

Don’t accept players from United States of America

6.9

Questionably

We give to casino rating Questionable if casino didn’t solve complaints or treated some players unfair in the past. The experts doesn’t recommend casinos with rating Questionable.

This casino has Questionable rating

Don’t accept players from United States of America
    • Content
    • Complaints
    • Player Reviews

Player Complaints

Delayed payment during verification – 07.05.2018

The player had been trying to verify his account since mid-April.Tech support began by requesting one set of documents, then the player was asked to send another set of documents, and he did that. After a while, the player contacted tech support again, and they requested another set of different documents, that the player had already sent. The verification took time, and the player could not withdraw his winnings.

 

More about complaint on askgamblers.com.

Amount:

4000 EUR

Decision:

After lengthy correspondence with the casino, the player’s account was unblocked, and he could withdraw his winnings in parts. On 18.05.2018 the complaint was closed.

A player was accused of creating a duplicate account – 19.02.2018

In January 2018, the player won several times, and there were no problems with withdrawing the winnings. According to the rules of the casino, the player withdrew 500 Zloty three times weekly. The player’s account was checked, and there were no problems. On 07.02.2018 he received a payment into his ecopayz account. However, the next day he received a message from the casino that his account was blocked due to the suspicion of creating a duplicate account, which is not allowed by the rules. The player claimed that this was done to change the currency of the account, and it was previously agreed with the casino.

 

More about complaint on askgamblers.com.

Amount:

1 400 PLN

Decision:

On 08.03.2018 the issue was not yet resolved.

Complaint on confiscation of winnings using a bonus – 17.04.2018

The player noticed that the bonus was played, and the money was not transferred to his account. He began to play further and noticed that winning combinations were not transferred to the game account either. The player addressed the issue with technical support, and they answered that he was postponing the bonus, and that was the reason why the money was confiscated.

 

More about complaint on latestcasinobonuses.ru.

Decision:

On 30.04.2018 the issue was agreed, and the money was paid back to the player's account.

Player Reviews (0)

Pros

  • Live chat
  • 24/7 customer support
  • Mobile friendly
  • Wide selection of games

Cons

  • There were problems with understating the limit of payments in the casino network of this owner

Player Complaints

Delayed payment during verification – 07.05.2018

The player had been trying to verify his account since mid-April.Tech support began by requesting one set of documents, then the player was asked to send another set of documents, and he did that. After a while, the player contacted tech support again, and they requested another set of different documents, that the player had already sent. The verification took time, and the player could not withdraw his winnings.

 

More about complaint on askgamblers.com.

Amount:

4000 EUR

Decision:

After lengthy correspondence with the casino, the player’s account was unblocked, and he could withdraw his winnings in parts. On 18.05.2018 the complaint was closed.

A player was accused of creating a duplicate account – 19.02.2018

In January 2018, the player won several times, and there were no problems with withdrawing the winnings. According to the rules of the casino, the player withdrew 500 Zloty three times weekly. The player’s account was checked, and there were no problems. On 07.02.2018 he received a payment into his ecopayz account. However, the next day he received a message from the casino that his account was blocked due to the suspicion of creating a duplicate account, which is not allowed by the rules. The player claimed that this was done to change the currency of the account, and it was previously agreed with the casino.

 

More about complaint on askgamblers.com.

Amount:

1 400 PLN

Decision:

On 08.03.2018 the issue was not yet resolved.

Complaint on confiscation of winnings using a bonus – 17.04.2018

The player noticed that the bonus was played, and the money was not transferred to his account. He began to play further and noticed that winning combinations were not transferred to the game account either. The player addressed the issue with technical support, and they answered that he was postponing the bonus, and that was the reason why the money was confiscated.

 

More about complaint on latestcasinobonuses.ru.

Decision:

On 30.04.2018 the issue was agreed, and the money was paid back to the player's account.

Casino Bonuses

100% up to 500 EUR on 1st Deposit + 200 FS

  • Wagering Requirements: 30x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    5 EUR; 20 PLN; 50 NOK; 2,000 HUF; 8 CAD; 350 RUB
  • Conditions:

    Minimum deposit from 20 EUR; 80 PLN; 200 NOK; 6,000 HUF; 30 CAD; 1,200 RUB is required, write to live chat or e-mail to activate the bonus

50% Weekend Reload Bonus up to 700 EUR + 50 FS

  • Wagering Requirements: 30x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    350 RUB; 5 EUR; 20 PLN; 50 NOK; 2,000 HUF; 8 CAD
  • Conditions:

    Minimum deposit on Fri/Sat/Sun from 20 EUR; 1,000 RUB (50% bonus) or from 50 EUR; 3,000 RUB (50% bonus+free spins) is required, write to live chat or e-mail to activate the bonus

50 FS Weekly Reload Bonus for Deposit from 20 EUR

  • Wagering Requirements: 30x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    5 EUR; 20 PLN; 50 NOK; 2,000 HUF; 8 CAD; 350 RUB
  • Conditions:

    Minimum deposit from 20 EUR; 80 PLN; 200 NOK; 6,000 HUF; 30 CAD; 1,200 RUB is required, write to live chat or e-mail to activate the bonus

Game Types

Card

Card

Scratch

Scratch

Keno

Keno

Craps

Craps

Baccarat

Baccarat

Blackjack

Blackjack

Bingo

Bingo

Video Poker

Video Poker

Roulette

Roulette

Slot Machines

Slot Machines

Languages

Canadian French
English
Finnish
German
Hungarian
Norwegian
Polish
Portuguese
Russian

Restricted Countries

Afghanistan
Australia
Bulgaria
Crimea
Curaçao
Cyprus
France
Iran
Iraq
Israel
Malta
Moldova
Netherlands
Sweden
USA
Ukraine
United Kingdom

Licenses

E-Gaming License #8048/JAZ2016-064.

Player Reviews (0)

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