Pros
- Live Chat
- 24/7 customer support
- Mobile friendly
- SSL encryption
- Live Dealers
Cons
- Unresolved complaints
Player Complaints
Complaint Unresolved
No cash out – 20.02.2019
On November 2018, after winning a large amount the player ordered a cash out. The casino requested documents that were sent successfully. It took 2 months to verify the player’s account. The verification was successful, but the player failed to withdraw the money. Tech support answered that the money was paid, but the player did not get the amount. Over 3 months passed and the player claimed that he did not receive the payment of 9,519.67 Dollars.
More about complaint on askgamblers.com.
Amount:
2100 EUR
Decision:
Tech support answered that the player need to address the issue with the financial department, but the player stated that he contacted the department, and had no response from them. The issue is closed as unresolved.
Complaint Unresolved
Long delay in payment – 08.11.2018
At the end of April 2018, the player won 3,513 Euros. After the documents were verified the casino paid the first cash out of 500 Euros. After that other withdrawal requests remained with the status of “awaiting” over several months. Many letters had been sent to financial depatement, and the player received only two payments of 200 Euros and 100 Euros. Since April 2018, the player has successfully withdrawn only 1,200 Euros.
More about complaint on askgamblers.com.
Amount:
9519.67 USD
Decision:
Payments were delayed and paid in small parts, this was not acceptable for the player. The casino refused to co-operate and increase the amount to be paid.
Complaint Unresolved
Refusal to cash out and closure of the account – 31.05.2018
On April 4th, 2018, the player won 500 Euros and ordered a withdrawal. The casino requested documents that the player sent successfully. Then on June 28th, the player won 1,600 Euros, resubmitted the documents, and waited for payment of the money. A few days later his account was blocked without any reason.
More about complaint on askgamblers.com.
Amount:
2300 EUR
Decision:
The casino did not provide enough evidence that the player had breached the rules, and the complaint was closed as unresolved.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Currencies
Licenses
The casino is in the process of obtaining a license.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: WoT N.V.
Official Website: https://bonanzagame.com/
Founded: 2016
E-mail: support@bonanzagame.com
Website Languages:
English, Finnish, German, Korean, Norwegian, Polish, Russian, Swedish
Payment Methods:
- MasterCard
- Visa
- Skrill
- Neteller
- ecoPayz
- Neosurf
- MuchBetter
- Bitcoin
- Tether
- Ethereum
- Piastrix
- Perfect Money
- Cashtocode
- eZeeWallet
- Interac Online
- Revolut
- SEPA
- Jeton
- POLi Payments
- Bank Transfer
- Boleto Bancario
- PIX
- CAIXA
- Banco do Brasil
- Bradesco
- Itau
- Banrisul
- Binance Pay
- Litecoin
- Ripple
- Kvitum
- SafetyPay
- Jeton Wallet
Minimal Deposit: 10 EUR/USD, 300 RUB
Withdrawal Limit:
- 1,500 USD/EURper day
- 20,000 USD/EURper month
Casino Contacts:
- Live chat
Mobile Version:Yes
App: No
