Pros
- Live Chat
- 24/7 customer support
- Mobile friendly
- SSL encryption
- Live Dealers
Cons
- Unresolved complaints
Player Complaints
Complaint Unresolved
Confiscation of winnings of 3,701 Euros – 02.05.2019
On April 25th, the player logged in and made a deposit of 100 Euros. He played for several hours, and increased his balance to 3,801 Euros. Then he decided to cash out. The player sent documents that were approved. Nevertheless, on the same day he received an email saying that players from Sweden were not accepted for the game due to new Swedish law. His account was closed, and the deposit was paid back. The player did not agree with this decision of the casino, as there were no warnings and limitations before.
More about complaint on askgamblers.com.
Amount:
2300 EUR
Decision:
On 14.05.2019 the compaint was closed as unresolved.
Complaint Unresolved
No cash out – 20.02.2019
On November 2018, after winning a large amount the player ordered a cash out. The casino requested documents that were sent successfully. It took 2 months to verify the player’s account. The verification was successful, but the player failed to withdraw the money. Tech support answered that the money was paid, but the player did not get the amount. Over 3 months passed and the player claimed that he did not receive the payment of 9,519.67 Dollars.
More about complaint on askgamblers.com.
Amount:
3801 EUR
Decision:
Tech support answered that the player need to address the issue with the financial department, but the player stated that he contacted the department, and had no response from them. The issue is closed as unresolved.
Complaint Unresolved
Long delay in payment – 08.11.2018
At the end of April 2018, the player won 3,513 Euros. After the documents were verified the casino paid the first cash out of 500 Euros. After that other withdrawal requests remained with the status of “awaiting” over several months. Many letters had been sent to financial depatement, and the player received only two payments of 200 Euros and 100 Euros. Since April 2018, the player has successfully withdrawn only 1,200 Euros.
More about complaint on askgamblers.com.
Amount:
9519.67 USD
Decision:
Payments were delayed and paid in small parts, this was not acceptable for the player. The casino refused to co-operate and increase the amount to be paid.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Restricted Countries
Currencies
Licenses
Curacao Licence no. 365/JAZ. Sub-Licence GLH-OCCHKTW0703102023.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: WoT N.V.
Official Website: https://bonanzagame.com/
Founded: 2016
E-mail: support@bonanzagame.com
Website Languages:
English, Finnish, German, Korean, Norwegian, Polish, Russian, Swedish
Payment Methods:
- MasterCard
- Visa
- Skrill
- Neteller
- ecoPayz
- Neosurf
- MuchBetter
- Bitcoin
- Tether
- Ethereum
- Piastrix
- Perfect Money
- Cashtocode
- eZeeWallet
- Interac Online
- Revolut
- SEPA
- Jeton
- POLi Payments
- Bank Transfer
- Boleto Bancario
- PIX
- CAIXA
- Banco do Brasil
- Bradesco
- Itau
- Banrisul
- Binance
- Litecoin
- Ripple
- Kvitum
- SafetyPay
- Jeton Wallet
Minimal Deposit: 10 EUR/USD, 300 RUB
Withdrawal Limit:
- 1,500 USD/EURper day
- 20,000 USD/EURper month
Casino Contacts:
- Live chat
Mobile Version:Yes
App: No
