worldwide

9

Excellent

We give to casino rating Excellent if casino solve all complaints or doesn’t have any. The experts recommend casinos with rating Excellent.

BitStarz Review

Don’t accept players from United States of America

9

Excellent

We give to casino rating Excellent if casino solve all complaints or doesn’t have any. The experts recommend casinos with rating Excellent.

This casino has Excellent rating

Don’t accept players from United States of America
    • Content
    • Complaints
    • Player Reviews

Player Complaints

Missing money from an account – 07.12.2017

On November 28th, 2017, the player played a slot game (Magic Shoppe) on his phone. The battery ran out and the phone stopped working, but the player managed to get a bonus of 3 free spins. Then the player continued to play on another mobile phone. The player used free spins and the account balance was 27 Euros at that moment. Soon after, while playing at 0.25 Euro per spin, the player’s balance immediately changed from 27 to 17 Euros. The money was gone from the account. Tech support checked out and answered that there were no errors in the player’s betting history, and they did not agree to compensate the missing funds.

 

More about complaint on askgamblers.com.

Amount:

11 EUR

Decision:

Only after the publication of the complaint, the casino agreed to compensate the missing money, the complaint was closed as resolved.

Refusal to pay out winnings of 4.4 Bitcoin – 14.10.2017

The casino refused to pay the player his winnings of 4.4 Bitcoin. The casino explained that any winnings from the loyalty bonus that offered every Friday are limited to 25 millibitcoin, as the winning is not linked directly to the deposit, even if the loyalty bonus is based on the deposit made during the week or since the previous cash out took place. The casino took 4.4 Bitcoin and replaced them with 0.3 Bitcoin saying that it is 10 times larger than the maximum withdrawal amount that is linked to free bonuses.

 

More about complaint on askgamblers.com.

Amount:

4.4 BTC

Decision:

Bitstarz admitted that they made a mistake, and paid all winnings to the player.

Player Reviews (0)

Pros

  • Live chat
  • 24/7 customer support
  • Mobile friendly
  • Live Casino
  • Most complaints resolved

Cons

  • No phone support

Player Complaints

Missing money from an account – 07.12.2017

On November 28th, 2017, the player played a slot game (Magic Shoppe) on his phone. The battery ran out and the phone stopped working, but the player managed to get a bonus of 3 free spins. Then the player continued to play on another mobile phone. The player used free spins and the account balance was 27 Euros at that moment. Soon after, while playing at 0.25 Euro per spin, the player’s balance immediately changed from 27 to 17 Euros. The money was gone from the account. Tech support checked out and answered that there were no errors in the player’s betting history, and they did not agree to compensate the missing funds.

 

More about complaint on askgamblers.com.

Amount:

11 EUR

Decision:

Only after the publication of the complaint, the casino agreed to compensate the missing money, the complaint was closed as resolved.

Refusal to pay out winnings of 4.4 Bitcoin – 14.10.2017

The casino refused to pay the player his winnings of 4.4 Bitcoin. The casino explained that any winnings from the loyalty bonus that offered every Friday are limited to 25 millibitcoin, as the winning is not linked directly to the deposit, even if the loyalty bonus is based on the deposit made during the week or since the previous cash out took place. The casino took 4.4 Bitcoin and replaced them with 0.3 Bitcoin saying that it is 10 times larger than the maximum withdrawal amount that is linked to free bonuses.

 

More about complaint on askgamblers.com.

Amount:

4.4 BTC

Decision:

Bitstarz admitted that they made a mistake, and paid all winnings to the player.

Casino Bonuses

Registration No Deposit Bonus 20 FS

  • Wagering Requirements: 40x
  • Promo code: Not
  • Withdrawal limit:
    6,000 RUB; 100 EUR/USD/CAD/AUD/NZD/USDT; 1,000 NOK; 0.3 BCH; 3 LTC; 0.3 ETH; 30,000 DOGE; 400 PLN
  • Maximal Bet: Not
  • Conditions:

    To withdraw bonus funds you need to make a deposit from 1,000 RUB; 20 EUR/CAD/AUD/USD/NZD/USDT; 200 NOK; 0.005 BTC; 0.14 BCH; 0.38 LTC; 9,500 DOGE; 0.14 ETH is required

100% up to 100 EUR/1 BTC on 1st Deposit + 180 FS

  • Wagering Requirements: 40x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    5 EUR/USD; 300 RUB
  • Conditions:

    Minimum deposit from 20 EUR/CAD/AUD/USD; 0.5 mBTC (bonus) or 20 EUR/CAD/AUD/USD; 0.006 BTC (bonus+free spins) is required

50% up to 100 EUR/1 BTC on 2nd Deposit

  • Wagering Requirements: 40x
  • Promo code: Not
  • Withdrawal limit: Not
  • Maximal Bet:
    300 RUB; 5 EUR/CAD/AUD/USD; 50 NOK; 20 PLN; 1 mBTC; 0.01 BCH; 0.1 LTC; 0.01 ETH; 1,000 Dogecoin
  • Conditions:

    Minimum deposit from 300 RUB; 20 EUR/CAD/AUD/USD; 200 NOK; 80 PLN; 0.5 mBTC; 0.01 BCH; 0.025 LTC; 1,000 Dogecoin; 0.01 ETH is required

Game Types

Card

Card

Scratch

Scratch

Keno

Keno

Craps

Craps

Baccarat

Baccarat

Blackjack

Blackjack

Bingo

Bingo

Video Poker

Video Poker

Roulette

Roulette

Slot Machines

Slot Machines

Languages

Chinese
English
Japanese
Russian

Restricted Countries

Curaçao
France
French Polynesia
Guadeloupe
Guiana
Israel
Lithuania
Netherlands
New Caledonia
Reunion
Slovakia
Spain
Sweden
U.S. Minor Outlying Islands
U.S. Virgin Islands
USA
United Kingdom
Wallis and Futuna

Licenses

Antillephone License No. 8048/JAZ.

Player Reviews (0)

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