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Self-Exclusion Complaint – 04.05.2018
The player became very addicted to gambling, he blocked his accounts in all casinos, and began therapy. From time to time, addiction took over, and the player tried to his unblock accounts with the casino, but he was refused. Once, he had a strong desire to play, and tried to unblock an account at PlayFortuna casino, and to his surprise, the request was approved within a minute. Later he lost all his money.
More about complaint on askgamblers.com.
The casino admitted their guilt for allowing the player to play again after self-exclusion that should not have been allowed. The player received all of the deposits back that he had made when his account had been unblocked. The manager of tech support who allowed him to unblock the account was fined.
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