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15-day delay in cashing out – 18.11.2018
The player requested a payment of 500 Euros on his credit card, but he did not receive the payment. Tech support said that the payment had been processed, and the delay was imposed by a bank. The bank answered they did not receive any payments.
More about complaint on askgamblers.com.
The issue was resolved over 15 days, and the player received his winnings.
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