Pros
- Live chat
- Mobile friendly
- Live Casino
- SSL encryption
- Wide selection of games
Cons
- Support not available 24/7
Player Complaints
Complaint Unresolved
Delay in verification and cash out – 01.08.2019
The casino requested the player send additional documents to verify the account. The player sent the documents (a bank statement, an attestation of employment, employment contract and payroll records). All documents were accepted, but to complete the verification process, the casino asked him to send additional payroll records and an employment contract in PDF format. The player sent these documents on July 12th. On the website there is the information that documents are checked within 72 hours, but 4 weeks passed and there was no result.
More about complaint on askgamblers.com.
Amount:
1901 GBP
Decision:
Consideration of this complaint lasted more than 6 months, the complaint was closed as unresolved due to exceeding the maximum time limit for consideration.
Complaint Unresolved
Cancellation of cashing out and a banned account – 29.11.2016
On November 16th, 2016, the player made a deposit of 250 Pounds, and got the bonus of 125 Pounds. As a result he won 1,901 Pounds, and requested withdrawal of money after wagering the necessary bets, etc. The player said that he tried not to breach any rules. The casino asked him to pass additional verification, the player sent the necessary documents, and all documents were accepted. 10 days had passed, and the player had received no response from technical support and did not receive any money.
More about complaint on askgamblers.com.
Amount:
3 140 000 RUB
Decision:
The casino accused the player of fraudulent actions, but did not provide enough evidence of this. This was the reason that the complaint was closed as unresolved.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Currencies
Licenses
Malta Gaming Authority B2C № MGA / B2C / 224/2012 (01/08/2018). Gambling Commission Licence: 000-039325-R-319309-010.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: Probe Investments Ltd.
Official Website: https://energycasino.com/
Founded: 2013
E-mail: support@energycasino.com
Website Languages:
Austrian German, Brazilian Portuguese, Canadian English, Chilean Spanish, English, Finnish, French, German, Hungarian, Indian English, Irish, Japanese, New Zealand English, Norwegian, Peruvian Spanish, Polish, South African English, Spanish, Vietnamese
Payment Methods:
- Entropay
- MasterCard
- Visa
- ecoPayz
- Bank Transfer
- Multibanco
- Zimpler
- EPS
- Paysafecard
- Neteller
- Skrill
- Trustly
- Euteller
- Klarna
- Jeton
- MuchBetter
- Interac Online
- TSI
- Revolut
- OnlineÜberweise
- AstroPay
- Maestro
- Rapid Transfer
- Cashtocode
- Neosurf
- MiFinity
- Jeton Wallet
Minimal Deposit: 10 EUR
Withdrawal Limit:
- 5,000 EUR/per transaction
- 5,000 EUR/per day
Casino Contacts:
- Live chat
- Phone (Monday-Friday from 9:00 to 00:00 CET and on weekends from 13:00 to 21:00 CET)
Mobile Version:Yes
App: No
