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Difficult requirements to use a deposit – 04.10.2016
The player made a deposit of 50 Euros using Trustly. He played for a while, and he decided to withdraw winnings of 70 Euros that were on his balance. There were problems with the withdrawal of the money, as it turned out that the player had to use the deposit three times. Also, the player could not withdraw money because he did not have Skrill or Neteller, that were used to withdraw money. Also, the player had problems with the bonus, since he did not activate the bonus after the deposit had been made, and the bonus was not valid.
More about complaint on askgamblers.com.
The administration of the casino accepted some compromise, and offered the most optimal way to withdraw the money. The casino also lowered the requirements as to how many times a player has to play with a deposit. Also, the player received 20 FS in Dazzle as the compensation.
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