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Confiscation of winnings due to violation of the bonus policy – 10.31.2015
The player was accused of a violating the rules when wagering the active bonus. The casino told him that he exceeded the maximum allowed bet when wagering the bonus, and that was the reason for confiscation. The player did not agree with this decision, and explained that at the time of registration the casino rules stated that the maximum bet should not exceed 20% of the bonus, and he followed this rule. Then the casino changed the rules, and according to the new rules the player was wrong.
More about complaint on askgamblers.com.
The casino did not provide him with the evidence, and the complaint was closed as unresolved.
BML Group Ltd is licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/108/2004 issued on 1st of August 2018.
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