Pros
- Live chat
- 24/7 customer support
- Mobile friendly
- Live Casino
- Most complaints resolved
Cons
- No phone support
Player Complaints
Complaint Resolved
Refusal to pay out winnings of 4.4 Bitcoin – 14.10.2017
The casino refused to pay the player his winnings of 4.4 Bitcoin. The casino explained that any winnings from the loyalty bonus that offered every Friday are limited to 25 millibitcoin, as the winning is not linked directly to the deposit, even if the loyalty bonus is based on the deposit made during the week or since the previous cash out took place. The casino took 4.4 Bitcoin and replaced them with 0.3 Bitcoin saying that it is 10 times larger than the maximum withdrawal amount that is linked to free bonuses.
More about complaint on askgamblers.com.
Amount:
11 EUR
Decision:
Bitstarz admitted that they made a mistake, and paid all winnings to the player.
Complaint Resolved
Missing money from an account – 07.12.2017
On November 28th, 2017, the player played a slot game (Magic Shoppe) on his phone. The battery ran out and the phone stopped working, but the player managed to get a bonus of 3 free spins. Then the player continued to play on another mobile phone. The player used free spins and the account balance was 27 Euros at that moment. Soon after, while playing at 0.25 Euro per spin, the player’s balance immediately changed from 27 to 17 Euros. The money was gone from the account. Tech support checked out and answered that there were no errors in the player’s betting history, and they did not agree to compensate the missing funds.
More about complaint on askgamblers.com.
Amount:
4.4 BTC
Decision:
Only after the publication of the complaint, the casino agreed to compensate the missing money, the complaint was closed as resolved.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Currencies
Ruble
Bitcoin
Litecoin
Ethereum
Tether
Dogecoin
Licenses
Antillephone License No. 8048/JAZ.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: Dama N.V.
Official Website: https://www.bitstarz.com/
Founded: 2014
E-mail: support@bitstarz.com
Website Languages:
Brazilian Portuguese, Chinese, English, Japanese, Russian
Payment Methods:
- Bitcoin
- Maestro
- MasterCard
- Neteller
- QIWI
- Skrill
- Visa
- WebMoney
- Bank Transfer
- Yandex.Money
- Alfa-Bank
- Mobile Payment
- ecoPayz
- Neosurf
- Piastrix
- AstroPay
- Bitcoin Cash
- Litecoin
- Ethereum
- MiFinity
- MuchBetter
- Flexepin
- Paysafecard
- Zimpler
- iDebit
- INSTADEBIT
- Ripple
- Dogecoin
- Tether
- Cardano
- Tron
- Binance Coin
- PIX
- Jeton
- Jeton Wallet
Minimal Deposit: 5 EUR/USD, 0.0001 BTC
Withdrawal Limit:
- 20,000 EUR/USD per transaction
- 10 BTC/per transaction
Casino Contacts:
- Live chat
Mobile Version:Yes
App: No
