Pros
- Live Chat
- 24/7 customer support
- Mobile friendly
- Live Casino
Cons
- Multiple restricted countries
Player Complaints
Complaint Unresolved
Account closure and confiscation of balance 140,000 Swedish krona – 04.14.2016
The player registered at betsafe, made a deposit and won a good amount. Later, he noticed that, by mistake, he had input the data incorrectly on his profile while he was registering. He contacted support, informed them about the issue, and he was asked to send some documents to verify the account. The player’s account was blocked but technical support informed him that everything was OK, and the account should be unlocked soon. After a while, the account was still blocked, and the player was informed that he had breached their rules and that was the reason his account was blocked.
More about complaint on askgamblers.com.
Amount:
20,000 EUR
Decision:
The player’s account was blocked, and deposits were confiscated because the player filled in his profile incorrectly. Although the player informed them about this issue by himself, and admitted his mistake, the casino refused to solve the issue, and advised him to contact the MGA regulator. The casino did not provide the full information about the player's fault. On 26.04.2016 the complaint was closed as unresolved.
Complaint Unresolved
Closing an account and confiscating winnings EUR 20,000 – 03.29.2016
The player paid a deposit without a bonus and played. Everything was OK, and when his winnings were 15,000 Euros he decided to withdraw the sum. The player was asked to provide some documents and a photo, and then the withdrawal was cancelled. The player claimed that he had sent all the documents, continued to play, and his balance increased to 20,000 Euros. So he requested another withdrawal. However, the next day, he could not log in, and he contacted the casino. The player was informed that the account was under investigation, and was asked to send more photos. After some time, the player was informed that his account was blocked, and will never be reopened. The player was accused of not submitting a selfie photo on time, and the account was not verified correctly. The player claimed that at that moment he was in a hospital and could not do this.
More about complaint on askgamblers.com.
Amount:
140,000 SEK
Decision:
The casino refused cooperation and did not accept the reason as to why the player did not send photos. The complaint was closed as unresolved.
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Licenses
Malta Gaming Authority under licence MGA/CRP/108/2004 issued on 1st of August 2018. MGA/B2C/959/2022. eCOGRA.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: BML Group LimitedRizk Nordic LimitedBS Nordic LimitedNetplay Malta LimitedSFTG Limited
Official Website: https://www.betsafe.com/
Founded: 2006
E-mail: support-en@betsafe.com
Website Languages:
American English, Canadian English, Canadian French, English, Estonian, Latvian, Lithuanian, Peruvian Spanish, Polish, Spanish, Swedish
Payment Methods:
- Visa
- MasterCard
- MiFinity
- Luxon Pay
- Blixtpay
- Trustly
- Paysafecard
- Skrill
- Neteller
- Bank Transfer
- Interac Online
- Bitcoin
- ecoPayz
- MuchBetter
- Instant Banking
- Maestro
- Swish
- PayPal
- Apple Pay
- Google Pay
- Neosurf
- Jeton
- Jeton Cash
- Swedbank
- Revolut
- SEB Banklink
- Danske Bank
- Luminor
- Citadele
- Siauliai Bank
- Perlas
- Paysera
- LHV
Minimal Deposit: 10 EUR/USD/GBP
Withdrawal Limit:
- 50,000 EUR/per day
Casino Contacts:
- Live chat
- Phone
- Call back
Mobile Version:Yes
App: Yes
