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Delay in payment – 10.10.2018
The player ordered the payment of 1,500 Dollars on September 19th, and did not receive the money. The situation lasted over 20 days. In the beginning tech support referred to technical problems with payments on credit cards. Later they informed the player that the problem was resolved, and that the money will be paid soon. But the payment was still in process, and the player did not receive any money.
More about complaint on askgamblers.com.
1 500 USD
Due to a temporary technical problem with the payment system, there was a delay in processing of payments. However, the problem was resolved later, and the status of the complaint was changed to being resolved.
Malta Gaming Authority licences: MGA/B2C/394/2017.
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