Pros
- Live Chat
- 24/7 customer support
- Mobile friendly
- Live Casino
- Cryptocurrency support
- 128-bit SSL encryption
Cons
- No phone support
Player Complaints
Complaint Resolved
Confiscation of balance and allegations of a breach of the rules – 13.12.2018
The player won a large sum, and decided to withdraw the money. He was asked for documents in order to be verified. The verification was completed, but the next day the player could not log into his account. Then the player received the letter informing him about breaching the rules, and that he had a second account. This was the reason his balance was confiscated. The player claimed that he did not break the rules.
More about complaint on askgamblers.com.
Amount:
2200 USD
Decision:
Clarification of the issue took 3 months, and on 07.03.2019 the casino provided evidence that the player breached the rules. The casino's actions were justified.
Complaint Resolved
Confiscation of balance and account closure – 19.09.2018
The player registered at the casino, made deposit of 100 Dollars, and made 20,000 Dollars in winnings. Then he decided to withdraw some money. However, the payment was not proceed, and the player’s account was blocked a few days later. Then the player received a letter from technical support informing that all funds and winnings were confiscated due to owning a few accounts. The player claimed that he only had one account.
More about complaint on askgamblers.com.
Amount:
89 800 USD
Decision:
A second investigation was done, and the casino found an internal technical error. The player’s account was re-opened on 01.07.2019, and the funds were paid back.
Complaint Resolved
Confiscation of balance and account closure – 05.09.2018
At the end of August 2018 the player deposited 200 Dollars, played blackjack and earned a total of 2,200 Dollars over 2 days. After that his account was verified, and the player was informed that because he comes from the USA, a country with restrictions, his account would be closed. The player claimed that he is a citizen of 2 countries, Bosnia and Herzegovina and Serbia, and that he only had a driving license from the USA, because he temporarily resided in the USA before he started to play in the casino.
More about complaint on askgamblers.com.
Amount:
22 000 USD
Decision:
After a long pause the complaint was re-opened and resolved. On 05.07.2019 the funds were paid back to the player’s balance.
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Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.