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Delay in payment – 02.01.2019
The player won about 40,000 Krona, and decided to withdraw the money. According to his limit the daily withdrawal amount was 5,000 Krona. He ordered his first withdrawal of 5,000 Krona on December 22nd but on the 24th the withdrawal was canceled. Tech support said that the player should divide cashing out into 2 parts of 2,500 Krona each. They explained that casino has the right to set individual schedules for players. The withdrawal of funds was delayed and took too much time, as the processing of some payments took more than a week.
More about complaint on askgamblers.com.
35 000 SEK
The casino sent the player an individual payment schedule that complicated the withdrawal of a large amount. However, the rule regulate such situations, and it is not a violation.
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