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Delay in cash out – 12.11.2018
The player made the deposit of 4,000 Swedish krona, and he managed to increased the balance to 62,500 Swedish krona. He decided to withdraw his money. According to the rules of the casino, a maximum amount of 10,000 Krona is allowed. But the player received a message that his schedule was not approved. Instead of payment, the player received an individual schedule of payments. According to the schedule, the player could only cash out only 2,500 Krona at a time twice a week. So the payment was significantly delayed.
More about complaint on askgamblers.com.
62 500 SEK
The casino referred to the paragraph 6.13, according to which the casino has the right to change the payment schedule individually. The player had to withdraw funds in small parts according to the individual schedule.
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