Pros
- Live Chat
- Live Casino
- 24/7 customer support
- Mobile friendly
- Wide selection of games
Cons
- There were problems with understating the limit of payments in the casino network of this owner
Player Complaints
Complaint Resolved
Delayed payment during verification – 07.05.2018
The player had been trying to verify his account since mid-April.Tech support began by requesting one set of documents, then the player was asked to send another set of documents, and he did that. After a while, the player contacted tech support again, and they requested another set of different documents, that the player had already sent. The verification took time, and the player could not withdraw his winnings.
More about complaint on askgamblers.com.
Decision:
After lengthy correspondence with the casino, the player’s account was unblocked, and he could withdraw his winnings in parts. On 18.05.2018 the complaint was closed.
Complaint Unresolved
A player was accused of creating a duplicate account – 19.02.2018
In January 2018, the player won several times, and there were no problems with withdrawing the winnings. According to the rules of the casino, the player withdrew 500 Zloty three times weekly. The player’s account was checked, and there were no problems. On 07.02.2018 he received a payment into his ecopayz account. However, the next day he received a message from the casino that his account was blocked due to the suspicion of creating a duplicate account, which is not allowed by the rules. The player claimed that this was done to change the currency of the account, and it was previously agreed with the casino.
More about complaint on askgamblers.com.
Amount:
4000 EUR
Decision:
On 08.03.2018 the issue was not yet resolved.
Complaint Resolved
Complaint on confiscation of winnings using a bonus – 17.04.2018
The player noticed that the bonus was played, and the money was not transferred to his account. He began to play further and noticed that winning combinations were not transferred to the game account either. The player addressed the issue with technical support, and they answered that he was postponing the bonus, and that was the reason why the money was confiscated.
More about complaint on latestcasinobonuses.ru.
Amount:
1 400 PLN
Decision:
On 30.04.2018 the issue was agreed, and the money was paid back to the player's account.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Game Providers
Payment Methods
Languages
Currencies
Licenses
Antillephone License № 8048/JAZ2020-001.
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.
Owner: Rabidi N.V.
Official Website: https://burancasino.com/
Founded: 2017
E-mail: support@burancasino.com
Website Languages:
Australian English, Brazilian Portuguese, Canadian English, English, Finnish, French, German, Hungarian, Indian English, Italian, New Zealand English, Norwegian, Polish, Russian
Payment Methods:
- MasterCard
- Visa
- QIWI
- Skrill
- Neteller
- ecoPayz
- Bitcoin
- Ethereum
- Litecoin
- Ripple
- Bank Transfer
- Interac Online
- MiFinity
- Paysafecard
- Multibanco
- Boleto Bancario
- Zimpler
- AstroPay
Minimal Deposit: 10 EUR
Withdrawal Limit:
- 500 EUR/per day
- 7,000 EUR/per month
Casino Contacts:
- Live chat
Mobile Version:Yes
App: No
