Pros
- Live chat
- 24/7 customer support
- Mobile friendly
- Live Casino
- Support for cryptocurrencies
Cons
- Many complaints
- Previously, there was a suspicion of using unlicensed software
- Support is not always correct
Player Complaints
Complaint Unresolved
Delay in cashing out – 15.06.2018
The player had a delay in payments, and, according to the rules, payments should be made within 48 hours. 3-4 days passed, and the player had received no payments. Technical support explained that it was because of the workload of their accounting department, they also mentioned holidays (that had already passed by this point), gave the same answer to the player’s questions, and did not answer calls.
More about complaint on latestcasinobonuses.ru.
Amount:
2796 USD
Decision:
There is no information as to whether or not the issue has been resolved.
Complaint Unresolved
A problem with withdrawal – 12.02.2018
The player made a deposit of 1,000 Rubles and won 12,000 Rubles. The player wanted to withdraw one thousand rubles and could not as the casino linked that to the security policy. The casino did not explain in detail what rules were breached by the player. If the casino thought that the player was using cheating software, they would ban the account. So it was a question of bet increasing in blackjack. They offered to wager the money the player had already won on machines, but the player did not know how to play on the machines. Then the player won 3 blackjack bets increasing his winnings from 12,000 to 29,000 Rubles without increasing his bids, so he wagered according to their rules. The player requested 2 withdrawals of 12,000 rubles each, but the payments were cancelled again.
More about complaint on latestcasinobonuses.ru.
Amount:
445.59 USD
Decision:
This dispute has not been resolved, the casino has vague rules and often does not cooperate in order to resolve complaints, this makes a solution more difficult.
Complaint Unresolved
A problem with cash out – 18.02.2019
The player said that he paid SWIFT plus 13% for the game. However, the casino refused to pay the winning explaining that the player made the deposit from one wallet but paid for games and SWIFT using another wallet. The casino required the player to deposit another amount to be able to verify additionally, and the player paid 200 Dollars. The casino asked for another payment of 300 Dollars.
More about complaint on latestcasinobonuses.ru.
Amount:
507 USD
Decision:
The Casino ignores requests on how to solve the issue.
Casino Bonuses
Game Types
Card
Scratch
Keno
Craps
Baccarat
Blackjack
Bingo
Video Poker
Roulette
Slot Machines
Languages
Your Complains
We also want to pay your attention that we always update our rating and we’ll glad to see your complaints to this casino. We will try to contact to casino and help you with your complaints.